AVAYA IP OFFICE

- Transform the way you conduct business by creating a seamless collaboration experience for your customers and employees.

Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.

- Redefine unified communications to be your natural, convenient way to engage, respond, and share.

The Avaya Equinox™ Experience on IP Office puts UC in the applications, browsers, and devices that your people use every day. Communications become simple, transparent, in context, and user defined.

- Protect your investment with a solution that easily and affordably scales as your communications needs change.

Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.

- Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.

- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff.

WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.

- Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.

Mobility

With Avaya Equinox on IP Office, mobile users stay reachable and on top of their days from any location. You get an intuitive interface, with a top-of-mind status that shows your calendar and communications, so you can quickly see meetings, messages, communications history. Take immediate action with one touch. Even on mobile, there’s zero compromise: HD video and voice deliver clarity and keep you fully connected from any device. Communication capabilities follow as you move from device to device, ensuring you’re always up-to-date and ready for your next interaction. Avaya Equinox delivers a holistic experience that works as well on a browser, mobile device, or room-based system as it does on your desktop.

Contact Center

Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you.

Collaboration

Knock down the boundaries of your company’s communications infrastructure. With team collaboration, Avaya Equinox users inside and outside your company can create team rooms and organize them in a variety of categories. Avaya Equinox supports persistent messaging and team chat, file sharing and task assignment, and ad hoc and scheduled meetings with audio/video conferencing and screen sharing.